Maria’s experience includes managing transformational change, outsourcing, running call centres and multi-site service operations, project/programme management and CRM strategies. She has been responsible for managing a large team of senior managers focused on managing change across banking, savings, mortgages, payments and our customer telephony/e-channels. Responsible too for identifying, developing and landing a large range of cost/service improvement activities.

Maria has broad and deep experience in driving operations improvement across retail and investment banking sectors including international. Significant operational and strategic management experience. An excellent people manager with plentiful experience in managing large teams. She is a skilled coach.